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Frequently Asked Questions

What is the minimum order quantity for custom apparels?

Silkscreen printing (15pcs and above)
Embroidery printing (15pcs and above)
Sublimation printing (30pcs and above)

We highly recommend considering a higher quantity for your order, as it allows us to offer you a more favorable price per piece.

Do you provide designing services? (designing company/team logos or graphics)

Currently we do not have this service, hence, we would need our customers to provide us with the original A.I file of the logo(s) and graphic(s).

Will you provide mock-up visuals of the overall design?

Yes we do. Before proceeding to production, we will provide you with the mock-up visual for the final design to ensure all logos/graphics are placed correctly. However, mock up visuals will only be provided after the payment has been made.

What file formats are accepted for submitting my logo/graphic/jersey designs?

We require the design files to have editable layers in Adobe Illustrator or Photoshop format, and if possible, we would appreciate them being provided in a Zip compressed format.

What types of fabrics are available for custom apparels?

Silkscreen printing and Embriodery

For silkscreen printing and embroidery, we have readymade apparels with different fabric choices available. Each fabric has its own unique sensation and functionality, providing different benefits for different occasions.

To see the specific fabric options, please refer to the silkscreen printing or embroidery page on our website. If you need help selecting the right fabric, please fill out the enquiry form, and our team will assist you.

Sublimation

We offer a selection of fabrics specifically engineered with Airdry Technology for sublimation printing. To assist you in choosing the most suitable fabric for your event or team apparel, kindly inform us in the enquiry form about the purpose, and we will recommend the fabric that best aligns with your needs.

How long does it take to process and deliver custom apparel orders?

Silkscreen printing and Embriodery

7-14 days

Sublimation printing

21-28 days (may take slightly longer for customised request)

Our production will undergo a quality check to ensure the accuracy and quality of the customization. We strive to deliver your custom apparels within the specified timeframe and sincerely appreciate your understanding and patience during the production process.

Are there any limitations on the complexity of designs that can be customized?

Please refer to our design guidelines on the silkscreen/embroidery/sublimation page on our website. If any additional limitations arise during the customization process, we will promptly inform you of any necessary adjustments or modifications.

How do i contact customer support for further assistance or inquiries?

Please contact us at airdrymarketing@gmail.com or contact us at 012-3288263(call or whastapp)

Can we return or exchange the customised apparels?

Non-refundable and Non-exchangeable

Customised apparels are strictly non-refundable and non-exchangeable. Due to the personalized nature of custom apparels, we generally do not offer refunds or exchanges unless there are defects in materials or workmanship that are attributable to our production process.

Defects or Errors

If you receive a custom apparel with defects or errors that are a result of our production process or materials used, please contact our customer support within a specified timeframe (e.g., 7 days) from the date of delivery. We may request supporting evidence, such as photographs, to assess the issue. If the defect or error is confirmed, we will work with you to provide a satisfactory resolution, which may include a replacement or refund.

Quality Assurance

We take great pride in the quality of our custom apparels. Before shipment, each item undergoes thorough inspection to ensure it meets our quality standards. We strive to provide you with products that match your design and specifications.

Customization Accuracy

We make every effort to accurately reproduce your design and customization details. We rely on the design proofs and information provided by you to create your custom apparel. Therefore, it's important to carefully review and approve the design proofs before production begins.

Size Issues

It is essential to refer to our provided size charts and guidelines to ensure the correct size is ordered. We cannot accept returns or exchanges for custom apparels if the size chosen by you does not fit properly. Please review the size information carefully and reach out to our customer support if you need assistance in determining the appropriate size.

Can we purchase a sample from you?

Yes, we offer the option to purchase a sample from us if you would like to feel the fabric or see the design outcome on your apparel. To ensure a seamless process and prevent possible disruptions or inconveniences, samples can only be purchased after the 70% payment has been made.

Please take note that the logos/graphic on samples will be done via heatpress printing

We recommend purchasing a sample primarily if you would like to assess the fabric's texture or try on the sizing. It's a great opportunity to have a tactile experience with the material before making a larger order.

Another option would be visiting our Showroom.
We extend a warm invitation for you to visit our showroom located in Kepong, Menjalara, where you can not only feel and try out the fabric but also explore our range of options. If you are interested in visiting our showroom, kindly contact us to schedule an appointment and receive further details.